This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends.
We’re accepting applicants for our Client Engagement team, which provides first rate customer support to our users and also handles most aspects of payments operations. Our team is one of the best in the industry, and we’re looking for people who can make us better.
For this role, we are looking for candidates who have previous experience in a fraud-related field or account security.
Many of us work remotely, but we’re in touch with each other constantly. We collaborate to solve tough problems and meet regularly to stay up to date on what’s going on in the company and industry. We have a great community, and many of us have become close friends.
Fraud detection and profiling
Perform risk assessments
Assisting with developing fraud strategies for current and new markets
Analyze customer level information to determine action for both customers and company policy.
Create risk-based rules to mitigate emerging fraud trends and monitor performance of same with regard to fraud prevention and customer experience.
Provide training and development to internal teams.
Continuous review of merchant transaction activity for possible fraudulent activity and reporting appropriately to prevent fraud and risk.
Compiling and implement security measures and fraud prevention strategies and the ability to pick up on irregularities on card transactions.
Periodically utilizing e-mail, responding to 20 to 150 client concerns regarding trading (explaining margin, answering questions about order execution), digital asset transfers (looking at block explorers, answering questions about bitcoin transactions), and other general questions on daily basis
Strive to make your work as efficient as possible by improving or creating processes, automating as much of your work as possible, and so on
Strong written English communication skills (other languages are helpful)
Previous experience in a fraud or security related field
Security and privacy focused
Crypto trading experience, preferably on multiple platforms
High output -- metrics-based experience is helpful
Able to make quick decisions autonomously
Loves helping people
Technical background a major plus
Experience with Kraken’s API a major plus
Fluent in English on a professional level
We’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.