Customer Success

Company: Coin Tracker

Location: San Francisco, Ca, Usa

CoinTracker enables seamless cryptocurrency portfolio tracking and tax compliance. Our mission is to increase the economic stability and prosperity of the world.

As adoption of cryptocurrency grows and global digital native currencies emerge, CoinTracker is delivering a foundational layer in the financial ecosystem for tracking and using cryptocurrency. Today our users track over $1B in crypto assets on CoinTracker.

A few things we’re proud of:

Explosive traction: $0 → $1B in crypto assets tracked in two years

Solid financials: >$1M/year in revenue, growing over 3X YoY

Key partnerships: Coinbase, TurboTax

Investors: Y Combinator, Initialized Capital, Serena Williams, and more

Team: founders previously built TextNow ($50M/year revenue business) and worked at Google & Google[x]

Job Description

We are looking for someone to run customer success who is passionate about cryptocurrency.

Responsibilities

Respond to user feedback in a timely fashion

Engage users and help build community around the product

Champion the voice of the user in the product

Requirements

Work in San Francisco

Strong written communication

Excited about cryptocurrency

Early-stage startup mentality: productive, self-driven, and comfortable with ambiguity

Learning mindset





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